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Chatbotconference 2022

Using data to improve your conversational AI solution

6 years
11 month

EVO Creations
Building AI-powered Virtual Customer Care and Sales Assistants

288.203 session
951.795 messages

Automated Conversations
Providing eCommerce automations and instant resoutions

1 years
11 month

EVO Dynamics
Building reports and analyzing countless conversations

www.evodynamics.io

#1 Make them feel understood

13 ways to respond

Do you want water?
What is your favorite color?
1 – good reply
User: I want water
AI: OK
UseR: Blue it is
AI: OK blue it is
2 – yes
User: Yes
AI: OK, water, it is
User: Yes
AI: what do you mean?
3 – no
User: no
AI: OK no water for you
User: no
AI: what do you mean?
4 – negative
User: I don’t want water
AI: How about coffee?
User: I don’t like blue
AI: OK, I’ll have to remember that
5 – I dont know
User: I don’t know
AI: Oh ok
User: I don’t know
AI: Oh ok
6 – I dont tell you
User: I don’t tell you
AI: Oh ok
User: I don’t tell you
AI: Oh ok
7 – maybe
User: maybe
Can I recommend …
User: maybe
AI: You need to decide soon
8 – later
User: later
AI: OK
User: later
AI: OK
9 – repeat
User: repeat
AI: Do you want water?
User: repeat
AI: What is your favorite color?
10 – recommendation
User: What do you recommend?
AI: I would recommend …
User: Which one do you recommend?
AI: i would recommend …
11 – skip
User: skip
OK, next question …
User: skip
OK, next question …
12 – default fallback
User: bla bla bla
Sorry, thats not a liquid I am aware of
User: bla bla bla
Sorry, thats not a color I am aware of
13 – Hi
User: Hi
Hey, about the water … still want it?
User: Hi
Hey, about the color … any preference?

#2 See where the flow breaks

The request…

The result …

After simplifying the “script” …

#3 Use the data for your marketing

  • Industry
    Food & Beverage
  • Type
    Infotainent and eCommerce
  • Objective
    Customer habits
    Customer preferences
    Customer dislikes
    Product preferences

#4 Learn from your default fallbacks

User MessageConversation Time
EOOC
Feb/21/2022 09:48:52
/:rose愉快
Feb/15/2022 07:26:20
？？？
Feb/15/2022 03:39:03
[Boring][Boring][Boring][Borin…
Feb/19/2022 06:42:40
/:strong/:strong/:strong
Feb/16/2022 04:25:47
hello i don’t want earrings anymore i just want shoes
Feb/22/2022 05:38:02
What if I don’t have an email address myself?
Feb/18/2022 03:10:33
Will this still be the case if I change it?
Feb/19/2022 09:24:10
…
…

#5 Compare goals and funnels

#1 Make them feel understood

#2 See where the flow breaks

#3 Use the data for your marketing

#4 Learn from your default fallbacks

#5 Compare goals and funnels

www.evodynamics.io/chatbotconference2022